Answers, without the runaround.
Start with the essentials products, delivery and order support. If your question is specific, send our team a message.
Contact the teamFind an order
Sign in to view your order history and account details.
Ingredients & directions
Open the product you have for its current ingredient list and usage guidance.
Something went wrong?
Tell us what happened and include your order number so we can investigate.
Products & use
How do I choose between a balm, roll-on and spray?
Choose the format that fits how and where you want to apply it. Balms are applied by hand, roll-ons offer targeted application and sprays cover a broader area. Read the individual product page and label before use.
Where can I find the complete ingredient list?
The current ingredient list appears on each product page and on the product packaging. Because formulas differ, use the information for the exact item you have.
Where are the directions and cautions?
Directions and cautions are shown on the individual product page and label. Follow those instructions, use only as directed and stop using the product if irritation occurs.
What is a patch test?
A patch test means trying a small amount on a limited area before wider use. Check the product label for its specific directions and cautions.
Where are Inara products made?
Our balms, roll-ons, sprays and sets are made in-house in Singapore.
Orders & delivery
How much is delivery?
Available delivery methods, costs and current estimates are calculated at checkout for your address before payment.
Do you deliver outside Singapore?
Enter your delivery address at checkout to see the destinations and methods currently available. If no method appears, contact us via e-mail or Instagram, we would assist and double check for you.
I did not receive an order confirmation. What should I do?
Check your spam or promotions folder and confirm that the email address used at checkout is correct. If it is still missing, contact us with your name, approximate order time and payment reference, never send full card details.
Can I change my delivery address after ordering?
Contact us as soon as possible with your order number and the correct address. We will check whether the order can still be updated, but changes are not guaranteed once fulfilment has started.
Where do I enter a discount code?
Enter a valid code in the discount field at checkout. The order summary will show whether it applied before you complete payment. Eligibility and combinations depend on the terms of the offer.
Returns & support
My order arrived damaged or incorrect. What should I send?
Contact us, via Instagram or use the contact form and include your order number, a short description, and clear photos of the item and packaging. Those details help the team investigate without asking you to repeat yourself.
My delivery appears to be missing. What happens next?
First check the latest carrier update and the delivery location. If the parcel still cannot be found, contact us with your order number so the team can investigate the shipment.
How do I request a return or refund?
Contact us via Instagram or email hello@inaraorganics.com with your order number and what you'd like to happen. We aim to reply within 2 business days with the next step, and a prepaid postage label where a return applies. Please wait to hear from us before posting anything back (we can't process returns that arrive unannounced.)
How long do I have to return something?
You have 14 days from delivery to request a return if you've changed your mind, and the item needs to be unopened, sealed and in its original packaging. Sets must come back complete. If something is faulty, damaged or wrong, do not hesitate to contact us on instagram or email.
Can I return a product I've already opened?
Not for a change of mind. These are topical products applied to skin, so once there are signs of it being used we cant accept returns. Faults are different: if an opened product is defective, damaged or not as described, we'll still put it right.
Who pays for return postage?
We do. Once your return is approved we'll send you a prepaid label, whether the return is because you changed your mind or because something went wrong on our end.
What if a product doesn't agree with my skin?
Stop using it and contact us with your order number. Our formulas are natural, and no ingredient suits everyone, we recommend a patch test before wider use. If you do react, we'll offer a one-time refund or store credit for that item, opened or not.
When will I get my refund?
Once we've received and checked the returned item, we'll refund your original payment method within 5 business days and email you to confirm. Your bank or card issuer may take a few days more to post it to your account.
What information should never be included in a support message?
Do not send full payment card numbers, passwords or other sensitive account credentials. We may need an order number, email address and photos, but we will not ask for your password.